Where are our findings, evidence and reports stored?
PenVanta Dedicated: on your organisation’s own private server and in its own private file storage, in the region you chose at setup. No other customer’s data is stored with yours.
Self-hosted: on your own server, and wherever you keep its storage and backups. None of it is stored by PenVanta.
Can we choose the country our data is in?
Yes. For PenVanta Dedicated you choose the region at setup, and UK and EU regions are available. If your clients need their data kept in the EU, ask for EU data residency and we’ll keep your file storage in the EU only. Self-hosted PenVanta runs wherever your servers are.
Who at PenVanta can access our data, and when?
PenVanta Dedicated: only named PenVanta engineers can reach your server, and only to run it: setting it up, applying updates, fixing problems, restoring a backup or helping when you ask. Each access needs them to re-authenticate and is logged. Your server isn’t directly reachable from the internet at all.
Self-hosted: nobody at PenVanta. We have no access to your installation.
What does PenVanta itself hold about us?
Outside your PenVanta Dedicated server, we hold only business contact details and licensing and billing details: who your contacts are, what you bought, invoices and licence records. Never your engagement data: findings, targets, credentials, client names, report contents and evidence stay on your Dedicated server or your own infrastructure.
To send people to the right workspace from app.penvanta.com, we keep a one-way, keyed fingerprint of each user’s email address, never the address itself. Our privacy notice covers the rest.
What if something goes wrong with our Dedicated server?
Your server takes an encrypted backup every night, and each backup is kept for 14 days. Only PenVanta can restore a backup, using a key that is held offline, so a backup is no use to anyone who gets hold of it without that key.
Does self-hosted PenVanta send anything to PenVanta?
An online install contacts PenVanta only to check its licence and download updates. It never sends findings, targets, credentials, client names, report contents or evidence. With an offline licence file it never contacts us at all, which is how air-gapped installs work.
What happens to our data if we leave?
PenVanta Dedicated: before your subscription ends, an administrator downloads everything under Administration, Data export: one archive of every record and every stored file, decrypted. Then we delete your server and its file storage, and the remaining encrypted backups expire within 14 days. Section 9 of our terms sets out the details.
Self-hosted: your data is already on your own infrastructure, so it stays with you.
Who are your sub-processors?
We use a small number of carefully chosen providers to run PenVanta Dedicated. The list of sub-processors is available on request, and we tell you before adding a new one so that you can object. See section 10 of our terms, or ask us for the list.